Billing¶
IncubaCloud SaaS
Billing applies to the hosted service. Self-hosted deployments of the open core module have no plans or invoices.
Plans¶
| Plan | Monthly | Annual (per month) | Hosts | Production instances | Backup retention |
|---|---|---|---|---|---|
| Free | 0 € | 0 € | 1 | 1 (sleeps when idle) | — |
| Starter | 9 € | 7 € | 3 | 5 | 7 days |
| Professional | 29 € | 23 € | 10 | 20 | 14 days |
| Business | 49 € | 39 € | 25 | 50 | 30 days |
Staging instances are not counted
Only production instances use up the allowance. Stagings — the test copies you clone from production, one per pull request or as many as you want to keep — run on servers you already pay for, so we do not charge a slot for them. Neither does the limit on extra instances below.
Annual saves 22%. You can switch monthly ⇄ annual at any time; the new rate kicks in on the next renewal.
Extras¶
If you need more capacity without jumping a tier, add extra hosts or instances
from My account → IncubaCloud → Extras. Per unit and month:
| Plan | Extra host | Extra instance |
|---|---|---|
| Starter | 3 € | 2 € |
| Professional | 5 € | 3 € |
| Business | 7 € | 4 € |
VPS billing¶
If you order a VPS through the platform, it is billed by the hour with a monthly cap — you never pay more than the VPS's monthly price, and short-lived servers only cost the hours they ran. Your plan gives a discount on the catalog price: 5% (Starter), 10% (Professional), 15% (Business). The line appears on your subscription invoice. Ordering a VPS beyond your plan's host quota automatically adds an extra-host line.
If you bring your own VPS, nothing extra is billed — only your IncubaCloud plan.
Payment¶
We use Stripe. Payment is by card; the card is saved (tokenized by Stripe) to charge the recurring subscription.
Invoices¶
Invoices are generated automatically and stored under
My account → Invoices. They're VAT-compliant for EU customers.
Add your VAT number under My account → Billing details to have it appear
on the invoice (and to apply reverse-charge if applicable).
Changing plans¶
My account → IncubaCloud → Change plan, or from your control plane.
- Upgrading — takes effect immediately: limits are raised on the spot and the subscription lines switch to the new plan. One upgrade per billing cycle. Upgrading from Free goes through checkout first.
- Downgrading — scheduled for the start of your next billing cycle; you keep the higher tier until then. You can cancel a pending downgrade at any time.
Downgrading with too many resources
A downgrade is refused while you use more hosts or instances than the target plan allows (unless the excess can be converted to paid extras), or while paid-only resources — an on-demand VPS or Managed Backup Storage — are still active. Release those first.
If a payment fails¶
We retry and notify you. If the subscription stays unpaid, the platform progressively steps in: external resources are released after ~7 days, your instances are suspended after ~14 days, and data is deleted after ~30 days. Paying at any point before deletion restores service immediately.
Cancellation¶
If you don't want to continue, downgrade to Free (keeps one instance, no automatic backups) or request cancellation from the contact form. If you also want your data deleted, say so in the request.
Coming back¶
When a paid instance is removed we keep one copy of it for 30 days. If you come back within that window, signing in and picking a plan offers you two paths:
- Recover my data — we redeploy your instance and restore that copy into it. Your subdomain, data and settings come back as they were at the moment of removal.
- Start from scratch — a new empty instance on the same subdomain. The copy is deleted, so this one asks you to type your subdomain to confirm.
After the 30 days the copy is destroyed and cannot be recovered. Plans without automatic backups (Free) have no copy to keep, so coming back always means starting fresh.